These Terms & Conditions govern the use of https://guptaceramic.com and purchases from Gupta Ceramic. Please read them before placing an order.
1. Business Details
Business Name: Gupta Ceramic
Legal Owner / Entity:
Business Address: Khurja, Uttar Pradesh, India.
Email: info@guptaceramic.com
Phone: +91 9193900503
2. Website Use
You agree to use our website lawfully and provide accurate information when submitting enquiries, creating an account or placing an order.
You must not misuse the website, attempt unauthorised access, upload harmful material or interfere with its operation.
If you create an account, keep your login details confidential and notify us of suspected unauthorised use.
3. Products and Descriptions
Gupta Ceramic offers ceramic tableware, drinkware, planters, vases and related products displayed in its catalogue.
We aim to present product descriptions and images accurately. Screen settings may affect displayed colours. Any relevant variation in finish, dimensions or design will be described or discussed before purchase.
Images showing multiple items or accessories do not mean that all displayed items are included. The product description or confirmed quotation determines the quantity and contents supplied.
4. Prices, Taxes and Wholesale Quotations
Product prices, quantities and availability are subject to the information displayed or the quotation agreed when ordering.
Applicable taxes, delivery charges, minimum order quantities and other charges will be disclosed before you confirm the purchase.
Wholesale pricing and quotation validity will be specified in the relevant written quotation.
If we identify a pricing or listing error affecting your order, we will contact you before proceeding. You may choose whether to accept the corrected details or cancel the affected order for a refund of any amount paid.
5. Orders and Acceptance
Submitting an order or receiving an automated acknowledgement does not necessarily mean it has been accepted.
Order acceptance occurs when: [Specify the actual acceptance stage, such as a written confirmation from Gupta Ceramic.]
We may contact you to clarify product availability, delivery details or payment information. If an order cannot be accepted or fulfilled, we will explain the issue and refund payments collected for the unfulfilled portion.
6. Payments
Available payment methods and payment terms will be shown at checkout or stated in the quotation.
For wholesale or customised orders, any deposit, balance payment and production conditions must be agreed before confirmation.
Do not share PINs, passwords or OTPs with anyone claiming to represent Gupta Ceramic.
7. Shipping and Delivery
Delivery locations served:
Usual dispatch period:
Estimated delivery period:
Shipping charges:
Delivery estimates will be communicated before purchase. If a material delay occurs, we will provide an update and discuss available options, including cancellation or refund where applicable.
Please provide a complete address and reachable contact number. Any additional delivery cost arising from incorrect details will be explained and agreed where appropriate.
8. Cancellations, Returns and Refunds
Cancellations, returns, replacements and refunds are handled under our Refund & Return Policy, subject to applicable law.
Please contact us promptly about damaged, defective, missing or incorrect goods.
9. Product Care and Safety
Use each product only for its intended purpose and follow the care instructions supplied.
Do not assume a ceramic product is microwave-safe, oven-safe, dishwasher-safe or suitable for food contact unless this is expressly stated for that product.
Avoid sudden temperature changes and discontinue use of cracked or chipped items.
10. Wholesale and Custom Orders
Minimum quantities, product specifications, samples, production schedules, payment terms and special order conditions will be recorded in the confirmed quotation or written order agreement.
Any special conditions must be shared and agreed before purchase. Mandatory rights under applicable law remain unaffected.
11. Intellectual Property
Website content owned by or licensed to Gupta Ceramic, including branding, photographs and text, is protected by applicable intellectual property laws.
You may browse the website and use information for personal shopping or genuine business enquiries. Reproduction or commercial reuse requires permission from the relevant rights holder.
12. Third-Party Services
Payments, delivery and certain website functions may involve third-party providers. Their relevant terms and privacy policies may also apply.
Using a service provider does not remove any responsibility Gupta Ceramic has to you under applicable law.
13. Privacy
Our handling of personal information is explained in our Privacy Policy. Please review it when using our website or sharing information with us.
14. Responsibility
We will exercise reasonable care in operating the website and fulfilling accepted orders.
Nothing in these terms excludes liability or restricts any right or remedy that cannot lawfully be excluded or restricted.
15. Governing Law and Disputes
These terms are governed by the laws of India.
Please contact us first so we can attempt to resolve any concern. This does not prevent you from approaching a competent court, consumer commission or other authority available under applicable law.
16. Changes to These Terms
We may update these terms from time to time. Updated terms will apply prospectively. Orders already accepted will remain subject to the terms agreed at the time, unless a change is required by law or agreed with you.
17. Customer Support and Grievances
For order enquiries or complaints, contact:
Gupta Ceramic
Email: info@guptaceramic.com
Phone: +91 9193900503
Address: Khurja, Uttar Pradesh, India.
Complaints will be acknowledged and addressed within the timelines required by applicable law.
