At Gupta Ceramic, we want your ceramic products to arrive in the condition described when you placed your order. This policy explains how to request a return, replacement, cancellation or refund for purchases made through https://guptaceramic.com or confirmed directly with our team.

1. Damaged, Defective or Incorrect Products

Please inspect your delivery as soon as reasonably possible.

If a product arrives broken, damaged, defective, incomplete or different from your confirmed order, contact us promptly at:

Email: info@guptaceramic.com
Phone: +91 9193900503

Include:

• Your order number or invoice reference.
• Your name and contact details.
• A description of the issue.
• Clear photographs of the product and packaging, where available.

An unboxing video can help us investigate transit damage, but the absence of a video alone will not automatically invalidate an otherwise valid claim.

Please retain the packaging where reasonably possible until we provide instructions. Applicable statutory rights remain unaffected.

2. Returns for Change of Mind

Change-of-mind return policy: [State whether these returns are accepted.]

If accepted, requests must be submitted within [number] days of delivery. Products should be unused, complete and returned in their original packaging where reasonably possible.

Any exclusions and return charges must be disclosed before purchase. These conditions do not remove rights relating to faulty, damaged or incorrectly supplied products.

3. How to Request a Return

1. Contact us with your order details and reason for return.
2. Our team will review the request and explain the next steps.
3. We will provide the return address and collection or shipping instructions.
4. Where a return is needed, pack the ceramic items securely to reduce further damage.

Please contact us before sending products back so we can coordinate the return.

4. Return Shipping Charges

For confirmed damage, defects or incorrect items attributable to us or our delivery arrangements, we will arrange collection or cover reasonable return shipping costs.

For an approved change-of-mind return, charges will follow the terms disclosed before purchase:

Change-of-mind return shipping charges: [Insert actual rule.]

5. Replacements

Where appropriate and agreed with you, we may arrange a replacement after reviewing the issue.

Replacements depend on stock availability. If the same item is unavailable, we will discuss an alternative or an applicable refund. You do not have to accept a substitute product without agreement.

6. Refunds

We will inform you when your refund is approved and initiated.

Refund initiation period: Within [number] business days after approval and, where reasonably required, receipt or verification of the returned goods.

Refunds will normally be issued to the original payment method. If this is not possible, we will agree on another suitable method with you. Bank or payment provider processing may take additional time.

For a confirmed faulty, damaged or incorrect order, the refund will include applicable delivery charges as required by law. Partial-order claims will be assessed according to the affected products and circumstances.

7. Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

Before dispatch: [Insert cancellation eligibility, timing and any lawful charges disclosed before purchase.]

After dispatch: We will explain whether the shipment can be stopped or whether the return process applies.

If we cannot fulfil an order, we will notify you and refund any payment collected for the unfulfilled portion.

8. Customised and Wholesale Orders

For customised, made-to-order or bulk purchases, any special cancellation and change-of-mind return conditions will be agreed in writing before the order is confirmed.

Those conditions do not exclude applicable rights concerning defective, damaged or incorrectly supplied goods.

9. Product Variations and Use

Minor differences in screen colour or disclosed ceramic finish variations may occur. However, a material difference from the agreed description, specifications or sample should be reported to us.

Damage caused after delivery by accidental dropping, misuse or use contrary to supplied care instructions is assessed separately from a manufacturing defect.

10. Consumer Rights

This policy does not restrict rights or remedies available under applicable law. Any shorter reporting request or internal process does not override those rights.

11. Contact Us

Gupta Ceramic
Address: Khurja, Uttar Pradesh, India.
Email: info@guptaceramic.com
Phone: +91 9193900503

Return Address: Contact us for the confirmed return address before dispatching goods.